Ileana was one of the good ones: decent, interested, caring, and tough, with an unerring moral compass when it came to being kind to those in need. I know she gave unstinting support to her colleagues when they went through difficult times - she certainly was always supportive of me. I don't think I can fully grasp the ways I will miss Ileana. I hope she knew how much we valued and appreciated her. Losing Ileana was a blow, but knowing her was a privilege.

From a colleague, 2016